Support Team Coordinator

Our team is growing fast. We'd love your help in making Australia healthier.
Come join us!

  • Are you passionate about providing support and building relationships?

  • Do you have exceptional organisational and communication skills?

  • Do you take pride in your attention to detail and accurate data entry/administration?

About the Role:

We are looking for a driven individual with managerial experience who has a passion for providing customer support and maintaining accurate records.

Reporting directly into the Sales & Operations Manager, you will  manage the daily activities of a small team of support personnel. You will be responsible for coordinating and responding to enquiries as well as the completion of data verification activities.

Responsibilities:

Management of Support Team

  • Management of Support Team (4 experienced employees)
  • Coordination/prioritisation of work activities
  • Implement and reorient team procedure based on best practices of customer service and systems analysis
  • Liaise with our Systems Data Team to maintain high integrity of data across our platform

Support Activities

  • Manage enquiries received via email and phone – ensure these are actioned promptly through a combination of direct handling and delegation
  • Verification and data entry for creating/maintaining accurate health information
  • Identify solutions, resolve and respond to enquiries from various healthcare stakeholders
  • Update health records in accordance with the relevant regulation agency
  • Follow all relevant systems and workflow procedures to ensure documentation remains concise
  • Proactively identify improvements to processes and business operations
  • Assist with relevant Ad Hoc projects as required

Attributes

To apply for this full-time role, you must be able to demonstrate the following:

Essential

  • 3+ years managerial experience
  • Professional and confident communicator – ability to engage with healthcare professionals, administrative staff and patients 
  • Excellent interpersonal skills (internal and external stakeholders)
  • High level of attention to detail and time management
  • Excellent verbal and written communication skills with the ability to adapt style to suit audience
  • Ability to prioritise workload, use initiative and multi-task

Desired

  • Experience and knowledge of the healthcare industry
  • Data entry and healthcare administration experience
  • Ex-nurse or Practice Manager

About the Company:

HealthShare is a health tech company. We help people make better health decisions and build tools for health professionals.

HealthShare's solutions help millions of patients and health professionals each year around Australia. We use technology as a tool to improve efficiencies and enable connections.

Founded in 2010, we are backed by Fairfax Digital Ventures and have been recognised by Westpac (Top 20 Businesses of Tomorrow Award, 2017) and Deloitte (Fast 50 and Fast 500, 2014-2018) for our innovation and business growth.

More information about HealthShare can be found at www.healthsharedigital.com and www.healthshare.com.au

Applications

This is a full-time role located in Bondi Junction. To apply, you must have working rights within Australia. Please send a cover letter highlighting why you are the perfect candidate, along with your resume to careers@healthshare.com.au

We are committed and passionate about creating an inclusive culture that fosters diversity in an environment where all people are respected, appreciated and able to contribute their ideas. We encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people and are always on the lookout for talented, passionate and supportive individuals who align with our values.

We are always keen to hear from brilliant people with a passion for healthcare who are looking to further their career in the areas of Sales, Account Management, Marketing, Operations, or Customer Support.

To get in touch, please send us your CV and explain why you would love to join our team.