Account Manager - Practitioner Solutions

Our team is growing fast. We'd love your help in making Australia healthier.
Come join us!

  • Are you a driven and experienced account manager?

  • Do you enjoy maintaining and increasing client retention and revenue?

  • Are you enthusiastic about success?

About the Role:

HealthShare is looking for an experienced Account Manager to join our team. You’re a self-starter who is passionate about health technology, sales and customer success.

 

The purpose of this role is to maintain and increase Medical Specialist client retention and revenue. Your role is also key in ensuring the productivity, efficiency and profitability of the broader business unit. Reporting directly into the Sales & Operations Manager, you’ll work closely with a group of passionate and bright-minded colleagues.

 

Responsibilities:

  • Managing our growing number of Medical Specialist client accounts – handle all interactions and ensure that clients receive a high return on investment
  • Key point of contact for all client inquiries, and adhere to our high standards of professionalism and responsiveness
  • Meet with clients at least quarterly to report success, explain product developments, facilitate contract renewal and cross-sell new solutions
  • Rolling forecasting for projected renewals, upsell opportunities, content marketing opportunities
  • Liaise with Finance team to manage collections and minimise overdue accounts
  • Collaborate with Insights team to obtain additional data relevant to client
  • Follow all relevant procedures and administration of accounts within relevant CRM
  • Generate innovative ideas to support clients and boost brand awareness
  • Proactively identify improvements to processes and solutions

Attributes

  • To apply for this full-time role, you must be able to demonstrate the following:

    • 2+ years’ in a similar role within a B2B organisation
    • Ability to work well both in an independent manner and in a busy team environment
    • Great people skills – you’ll be working closely with the Practitioner Solutions business unit (Account Managers, Sales and Support), plus the wider HealthShare team
    • Professional and confident communicator – you’ll be engaging with clients in person, over the phone and via email
    • High level of attention to detail and excellent time management
    • Confident, self-motivated and not afraid to encourage colleagues to perform to the best of their abilities
    • High EQ and ability to obtain an understanding of client’s current position and needs
    • Experience with CRM software (we use Salesforce, HubSpot and an in-house system)
    • Flexibility to travel interstate when needed
    • Interstate travel – approx. 20% of time meeting with clients around Australia

     

    Employee Benefits and Perks:

    • Vibrant office environment located in the heart of Bondi Junction
    • Professional development and training
    • Rewards for referring like-minded, talented individuals
    • Access to our Employee Assistance Program for your mental health and wellbeing
    • Discounts on gym membership, Apple, JB HiFi, and many more

About the Company:

HealthShare is a health tech company. We help people make better health decisions and build tools for health professionals.

 

HealthShare’s solutions help millions of health professionals and patients each year around Australia. We use technology as a tool to improve efficiencies and enable connections between patients and healthcare professionals.

 

Founded in 2010, we are backed by Fairfax Digital Ventures and have been recognised by Westpac (Top 20 Businesses of Tomorrow Award, 2017) and Deloitte (Fast 50 and Fast 500, 2014-2018) for our innovation and business growth.

 

More information about HealthShare can be found at www.healthsharedigital.com and www.healthshare.com.au

Applications

There will be a two-stage interview process during January 2019, with successful candidates ideally starting in February.

 

This is a full-time role located in Bondi Junction, attractive remuneration package with car allowance and performance-based commission.

To apply, please send a cover letter highlighting why you are the perfect candidate, along with your resume to careers@healthshare.com.au

 

We are committed and passionate about creating an inclusive culture that fosters diversity in an environment where all people are respected, appreciated and able to contribute their ideas. We encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people and are always on the lookout for talented, passionate and supportive individuals who align with our values.

We are always keen to hear from brilliant people with a passion for healthcare who are looking to further their career in the areas of Sales, Account Management, Marketing, Operations, or Customer Support.

To get in touch, please send us your CV and explain why you would love to join our team.