Account Manager

Bondi Junction

HealthShare is a fast-growing Australian health tech company.

Our mission is to connect and engage all health stakeholders to deliver optimal patient health outcomes. Our digital solutions help millions of health professionals and patients each year around Australia.

Founded in 2010, we have been recognised by Westpac (Top 20 Businesses of Tomorrow Award, 2017) and Deloitte (Fast 50 and Fast 500, 2014-2018) for our innovation and business growth.

More information about HealthShare can be found at www.healthsharedigital.com and www.healthshare.com.au.

About the role

  • Great Earning Potential - Salary package + car allowance + performance bonus
  • Accelerate Your Career - Learn and develop with a health tech leader
  • Great Culture - Flexible working options and amazing benefits

HealthShare’s award-winning innovative digital products were used by over 8 million Australians and 10,000 doctors in 2020, with record growth so far in 2021.

The aim of the Account Manager is to support the Head of Corporate & Government Solutions (CGS) in improving the productivity, efficiency and profitability of the CGS Division.

Responsibilities

  • To actively work with the Head of CGS to ensure all clients are receiving maximum return on investment.
  • Work on projects assigned by the Head of CGS, to improve the efficiency of the team and the customer satisfaction of existing clients.
  • Liaise with various internal stakeholders to ensure client feedback is considered in product development, product issues are swiftly resolved and clients are satisfied.
  • Deliver reports to the Head of CGS on progress of projects, deliverables and ETA’s.
  • Collaborate with the Head of CGS and Marketing to develop customer support materials, better client engagement collateral and improved upsell campaigns.
  • Collaborate with our Data team to obtain additional data relevant to the on-going development and growth of the CGS team.
  • Liaise with Finance and the Data team to ensure new clients are on-boarded promptly and invoicing is kept up to date.
  • Manage own pool of clients and achieve all individual targets.
  • Be the key point of contact for clients, meeting with them regularly to report success, explain product developments, position new solutions and facilitate growth and/or renewal of contracts.
  • Provide support to Head of CGS and complete other miscellaneous duties as required.
  • Proactively identify improvements to processes and solutions.

Skills and attributes

  • Bachelor’s Degree / tertiary level qualifications in a relevant discipline.
  • 4+ years’ experience in a similar role (e.g., working as a Business Manager in a Healthcare agency).
  • Experience working with pharmaceutical health brands or devices is preferable.
  • Proven account management experience with a strong track record of growing client account value.
  • Demonstrated ability to position and sell value solutions, with ability to pick up new solutions quickly and take ownership of positioning these with clients.
  • Ability to work well both in an independent manner with a high level of autonomy, and in a busy team environment.
  • Strong people skills: you’ll be working closely with the CGS business unit, plus the wider HealthShare team.
  • Professional and confident communication skills: you’ll be engaging with clients in person, over the phone and via email.
  • Stay up-to-date with product developments, providing support to clients and Sales/Support teams.
  • Ability to obtain a deep understanding of client’s current position, needs and challenges.
  • High level of attention to detail and excellent time management skills.
  • Adherence to HealthShare’s values.
  • Experience with CRM software.
  • Interstate travel may be required (approx. 20%).
  • Previous success working with brand teams on brand planning and strategy highly desirable.

Perks and benefits

  • Flexible working arrangements
  • Competitive base salary
  • Professional development & coaching
  • Monthly & annual employee awards
  • Regular social events
  • Free food and Friday drinks
  • Paid parental leave
  • Rewards for referring like-minded, talented individuals
  • Access to our Employee Assistance Program for your mental health and wellbeing
  • Discounts on gym membership, Apple, JB HiFi, and many more

We are committed and passionate about creating an inclusive culture that fosters diversity in an environment where all people are respected, appreciated and able to contribute their ideas. We encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people and are always on the lookout for talented, passionate and supportive individuals who align with our values.