Data Insights and Operations Manager

Bondi Junction

HealthShare is a health tech company. We help people make better health decisions and build tools for health professionals.

HealthShare’s solutions help millions of health professionals and patients each year around Australia. We use technology as a tool to improve efficiencies and enable connections between patients and healthcare professionals.

Founded in 2010, we are backed by Fairfax Digital Ventures and have been recognised by Westpac (Top 20 Businesses of Tomorrow Award, 2017) and Deloitte (Fast 50 and Fast 500, 2014-2018) for our innovation and business growth.

About the role

The Data Insights and Operations Manager function is to drive improvements in efficiency and quality of products and services delivered.

Directly reporting to the Chief Commercial Officer (CCO), the Data Insights and Operations Manager (BODs) will be a leader in the business, responsible for developing and driving a positive, high performance and collaborative culture.

Responsibilities

Core Business:

  • Refining existing processes so as to drive improvements in efficiency and quality of products and services delivered.
  • Ensuring accuracy and efficiency of data extraction, manipulation and reporting practices across the business.
  • Working closely with various stakeholders, both internal and external, to ensure smooth implementation and maintenance of product and service delivery related to data and reporting.
  • Coordinating and optimising routine performance reporting to key parties including clients and senior management.
  • Working closely with Sales and Marketing teams to optimise communications with current and potential clients.
  • Creating and updating financial forecasts in collaboration with Finance to correctly measure commercial performance of various business units.
  • Documentation of procedures, and training of other staff for business-critical operations and relevant system administration activities.
  • Management Reporting – ensure the right metrics are being accurately tracked and summarised for management in a timely manner.

Growth & Innovation:

  • Creating and implementing workflow and reporting processes to support new business initiatives.
  • Harnessing numerous data sources to help drive innovation and growth across the organisation.
  • Exploring new systems and technologies to increase internal capabilities and/or efficiency.
  • Contributing to Product and Development initiatives in order to successfully execute on new and existing business requirements.

Skills and attributes

Qualifications:

• Hold a relevant undergraduate university degree.

Experience:

• 3+ years’ business experience in analytical roles. • Experience in the health sector highly desirable. • Experience in a fast-paced entrepreneurial environment with an ability to juggle changing priorities will be essential. • Experience running a small, high performing team.

Skills:

• Strong leadership and communication skills. • Demonstrated people management skills with a clearly demonstrable track record. • Strong analytical skills. • Data Analysis tools such as R and Jupyter Notebooks. • Ability to think creatively and develop non-traditional solutions to complex business challenges.

Perks and benefits

  • Professional development and training
  • Free food and Friday drinks
  • Rewards for referring like-minded, talented individuals
  • Access to our Employee Assistance Program for your mental health and wellbeing
  • Discounts on gym membership, Apple, JB HiFi, and many more

We are committed and passionate about creating an inclusive culture that fosters diversity in an environment where all people are respected, appreciated and able to contribute their ideas. We encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people and are always on the lookout for talented, passionate and supportive individuals who align with our values.